These Terms of Service (“Terms”) govern your access to and use of the SpatioSafe website (https://spatiosafe.com and https://www.spatiosafe.com), web application, Android application, iOS application, the SpatioWorld One platform (https://one.spatioworld.com), application programming interfaces (“APIs”), and all related services (collectively, the “Services”) provided by SpatioWorld Technologies Private Limited (“SpatioWorld”, “Company”, “we”, “our”, or “us”). SpatioWorld Technologies Private Limited’s corporate website is https://spatioworld.com.
Please read these Terms carefully before using the Services. By creating an account, downloading or installing the Application, accessing the SpatioSafe website at https://spatiosafe.com, the web application at https://app.spatiosafe.com, the SpatioWorld One platform at https://one.spatioworld.com, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and by our Privacy Policy. If you do not agree, you must not access or use the Services.
1. Definitions
For the purposes of these Terms, the following words have the meanings set out below:
• “Application” means the SpatioSafe mobile application, available for Android (package: com.spatioworld.spatiosafe) and iOS.
• “Company”, “SpatioWorld”, “we”, “our”, “us” means SpatioWorld Technologies Private Limited, a company incorporated under the laws of India.
• “Customer” means any individual, business, organization, or entity that registers for, subscribes to, or otherwise uses the Services.
• “Device” means any smartphone, tablet, computer, GPS tracker, IoT device, vehicle-tracking device, or other hardware capable of transmitting data to, or receiving data from, the Services.
• “GPS Device” means any compatible hardware capable of transmitting location information to the Services.
• “Service” or “Services” means, collectively: the SpatioSafe website available at https://spatiosafe.com and https://www.spatiosafe.com; the SpatioSafe web application available at https://app.spatiosafe.com; the SpatioSafe Android and iOS applications; the SpatioWorld One platform available at https://one.spatioworld.com, through which accounts, subscriptions, and billing are managed; the Services’ APIs, customer portal, personal safety platform, GPS tracking, fleet and asset-management features; and all related software, features, content, and services provided by the Company.
• “User”, “you”, “your” means any individual accessing or using the Services, whether as a registered account holder or otherwise.
• “Open Source Components” means the third-party open-source software incorporated into the Services, as further described in Section 11.
2. Eligibility
You must be at least 18 years of age and legally capable of entering into a binding contract under the Indian Contract Act, 1872, to use the Services. If you register on behalf of a company, organization, or other entity, you represent and warrant that you are authorized to bind that entity to these Terms, and “you” shall refer to that entity where the context so requires.
3. Acceptance of Terms
By creating an account, installing the Application, accessing the web application, or otherwise using any part of the Services, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree with these Terms, you must discontinue use of the Services immediately.
4. Description of Services
SpatioSafe provides cloud-based personal safety and GPS location-intelligence services, including but not limited to:
• Personal Safety Tracking
• Live GPS Tracking
• Historical Route Playback and Trip Reports
• Geofencing and Geofence Alerts
• Fleet, Vehicle, and Asset Tracking
• Device Groups and Driver Management
• Device Monitoring
• Notifications and Alerts
• Mapping Services
• Geocoding Services
• Reporting and Analytics
• API Access (where applicable)
Certain features may require an active paid subscription. The Company may introduce, modify, or discontinue features at its discretion, with notice where reasonably practicable.
5. User Accounts
To access certain features, you must create an account. You agree to:
• provide accurate, current, and complete information;
• keep your account information updated;
• maintain the confidentiality of your password and account credentials;
• notify us immediately of any unauthorized access to, or use of, your account; and
• accept responsibility for all activities conducted through your account.
Passwords are stored using secure cryptographic hashing and cannot be retrieved or viewed by the Company.
6. GPS Tracking and Your Consent Obligations
The Services allow you to collect, store, transmit, and display GPS location data relating to Devices, vehicles, assets, and, where applicable, individuals linked to your account. By using the Services’ tracking features, you represent and warrant that:
• you have lawful authority to track any Device, vehicle, asset, or individual added to your account;
• where you track another individual (including, without limitation, a family member, employee, or dependent), you have obtained all consents required under applicable law, including the Digital Personal Data Protection Act, 2023, before doing so;
• you will comply with all applicable privacy, surveillance, employment, and telecommunications laws in connection with your use of the Services; and
• you will not use the Services to track any individual covertly, unlawfully, or without the consent required by applicable law.
You are solely responsible for ensuring that your use of the Services’ tracking features complies with applicable law. The Company is not responsible for unlawful or unauthorized tracking carried out by Users.
Important safety notice: SpatioSafe is a location-sharing and tracking tool. It is not an emergency response service and is not a substitute for contacting police, ambulance, fire, or other emergency services. Location data may be delayed, inaccurate, incomplete, or unavailable due to GPS signal limitations, network connectivity, Device battery status, operating-system restrictions on background location, or other factors beyond the Company’s control. You must not rely solely on the Services in a life-threatening or time-critical emergency.
7. Acceptable Use
You agree not to:
• use the Services for any unlawful purpose;
• track any individual without the lawful authority or consent required under applicable law;
• attempt to gain unauthorized access to our systems, other users’ accounts, or Devices;
• reverse-engineer, decompile, or interfere with the proper working of the Services;
• upload malware, malicious code, or other harmful content;
• interfere with the security or integrity of our network or infrastructure;
• misuse, abuse, or attempt to overload our APIs, or carry out denial-of-service attacks;
• interact with in-application advertisements in a fraudulent, automated, or otherwise abusive manner, or violate the advertising network’s program policies; or
• violate any applicable law, regulation, or third party’s rights.
Violation of this Section may result in immediate suspension or termination of your account, without prejudice to any other remedy available to the Company.
8. Subscription, Billing and Refunds
Certain Services require payment of subscription or other fees. Depending on the platform you use, payments may be processed through:
• the SpatioWorld One platform at https://one.spatioworld.com, via Razorpay Software Private Limited (including UPI, cards, and net banking); or
• Google Play Billing, for subscriptions purchased through the Android application; and/or
• Apple In-App Purchase, for subscriptions purchased through the iOS application.
Regardless of purchase channel, your account, subscription entitlement, and invoices are managed and consolidated centrally through the SpatioWorld One platform at https://one.spatioworld.com.
You agree to pay all applicable fees, provide accurate billing information, pay any applicable taxes (including GST), and maintain a valid payment method. Subscriptions may automatically renew unless cancelled by you before the renewal date. Subscriptions purchased through the Google Play Store or Apple App Store must be managed and cancelled through the respective store’s account settings; the Company cannot process cancellations of app-store subscriptions directly.
Except as required by applicable law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, subscription fees are non-refundable. Failure to make payment when due may result in suspension or termination of the Services.
9. Advertising
The Services may display advertisements served through Google AdMob, a service of Google. Google AdMob may collect and process certain device and usage information (such as advertising identifiers, IP address, and general device information) to serve and measure advertisements, in accordance with Google’s own privacy policy. Where required by applicable law or platform policy, you will be presented with a choice regarding personalized advertising and may opt out of ad personalization through your Device settings (for example, Android Settings → Google → Ads, or Apple’s App Tracking Transparency settings on iOS).
The Company does not sell your personal data to Google or any other party. Further detail on our use of advertising services is set out in our Privacy Policy.
10. Intellectual Property
All intellectual property rights in the Services, including software, source code (excluding Open Source Components), trademarks, logos, “SpatioSafe” branding, graphics, documentation, and content, remain the exclusive property of SpatioWorld Technologies Private Limited or its licensors. Nothing in these Terms grants you any ownership interest in the Services or any related intellectual property.
11. Open Source Software
The Services incorporate open-source components, including but not limited to:
• Traccar (licensed under the Apache License, Version 2.0)
• PostgreSQL
• Photon Geocoding
• Martin Vector Tiles
• Protomaps / PMTiles
• Linux and other open-source system software
Each Open Source Component remains subject to its own respective license, copies of which are available from the relevant project’s public repository. Nothing in these Terms restricts any rights granted to you under the applicable open-source licenses.
12. Maps and Geocoding Services
The Services include SpatioWorld Maps and SpatioWorld Geocoding features. Mapping and geocoding information is provided for convenience only. The Company does not guarantee the completeness, accuracy, currency, or availability of any mapping or geocoding information and shall not be liable for any loss arising from reliance on it.
13. Third-Party Services and Processors
The Services integrate with, or rely upon, certain third-party providers, including:
• Contabo GmbH, for cloud server hosting and infrastructure;
• Razorpay Software Private Limited, Google Play Billing, and Apple In-App Purchase, for payment processing;
• Google AdMob, for advertising;
• Google Play Services and the Apple App Store, for application distribution and platform services;
• email and SMS/notification providers, for account and transactional communications; and
• GPS device manufacturers, for hardware compatibility.
Your use of any third-party service accessed through the Services may also be governed by that provider’s own terms and privacy policy, which we encourage you to review.
14. User Content
You retain ownership of any information, GPS data, documents, reports, or other content you submit to or generate through the Services (“User Content”). By submitting User Content, you grant the Company a non-exclusive, worldwide, royalty-free licence to host, process, and use such User Content solely for the purposes of operating, maintaining, securing, and improving the Services.
15. Service Availability
While we strive to provide reliable Services, interruptions may occur due to scheduled maintenance, internet or network failures, hardware or software defects, force majeure events, or third-party outages (including at our hosting or payment providers). We may modify, suspend, or discontinue any feature of the Services where reasonably necessary, and will provide notice where reasonably practicable.
16. Software Updates
The Company may release updates, bug fixes, security patches, or new versions of the Application from time to time. You agree to install updates required for security, compatibility, or continued operation of the Services. Continued use of an outdated version of the Application may result in reduced functionality or loss of support.
17. Fair Usage
To maintain the quality, security, and availability of the Services for all Users, the Company may apply reasonable usage limits — for example, limits on the number of location reports transmitted per Device per day, the number of API requests, or the volume of notifications sent. If your use of the Services materially exceeds normal or reasonable usage patterns, we may throttle, temporarily suspend, or apply additional charges to your account, with notice where reasonably practicable.
18. Account Suspension and Termination
We may suspend or terminate your account, with or without notice, where:
• you violate these Terms;
• you provide false or misleading information;
• subscription fees remain unpaid;
• your activity poses a security risk to the Services or other users;
• we receive a lawful instruction from a governmental or regulatory authority;
• your activity violates the policies of Google Play, the Apple App Store, or Google AdMob; or
• your activities expose the Company or other Users to legal liability.
19. Disclaimer of Warranties
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. We do not warrant or guarantee uninterrupted availability, GPS accuracy, mapping or geocoding accuracy, or that every software defect will be corrected. As set out in Section 6, the Services are not an emergency response system and must not be relied upon as the sole means of ensuring anyone’s safety.
20. Limitation of Liability
To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, data, or goodwill, arising out of or relating to your use of the Services.
Subject always to applicable law, the Company’s total aggregate liability arising out of or relating to these Terms or the Services shall not exceed the amount paid by you to the Company in the twelve (12) months preceding the event giving rise to the claim, or INR 10,000 (or its equivalent in USD), whichever is greater.
Nothing in these Terms shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable Indian law.
21. Indemnification
You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your misuse of the Services; (b) your violation of these Terms; (c) your violation of any applicable law; (d) unauthorized or unlawful GPS tracking carried out through your account; (e) infringement of any third party’s rights; or (f) content you upload through your account.
22. Privacy
Your use of the Services is governed by our Privacy Policy, published within the Application and at https://spatiosafe.com, which is incorporated into these Terms by reference.
23. Governing Law
These Terms are governed by, and shall be construed in accordance with, the laws of India, without regard to its conflict-of-laws principles.
24. Dispute Resolution and Jurisdiction
In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the matter through good-faith negotiation. If the dispute is not resolved within thirty (30) days, it shall be subject to the exclusive jurisdiction of the competent courts at Pune, Maharashtra, India. Nothing in this Section affects your statutory right, as a consumer, to approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
25. Compliance with Laws
You agree to comply with all applicable laws governing your use of the Services, including but not limited to the Digital Personal Data Protection Act, 2023; the Information Technology Act, 2000 and rules made thereunder; the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020; and any applicable laws relating to privacy, surveillance, telecommunications, and motor vehicles.
26. Grievance Redressal (India)
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Company has appointed a Grievance Officer to address complaints regarding the Services. The Grievance Officer’s contact details are set out in Section 29. The Company will acknowledge complaints within twenty-four (24) hours of receipt and endeavour to resolve them within fifteen (15) days, or such other timeline as may be prescribed by applicable law.
27. International Users
If you access the Services from outside India, you do so on your own initiative and are responsible for compliance with local laws, to the extent local laws apply.
28. Export Control and Sanctions
You agree to comply with all applicable export control, sanctions, and trade laws in connection with your use of the Services.
29. Contact Information and Notices
SpatioWorld Technologies Private Limited
Vantage Capital 805, SR NO 263/264/A/2,
Hinjawadi, Infotech Park (Hinjawadi),
Pune, Maharashtra, India, 411057

Product Website: https://spatiosafe.com
Web Application: https://app.spatiosafe.com
Billing Platform (SpatioWorld One): https://one.spatioworld.com
Company Website: https://spatioworld.com
General Enquiries: contact@spatioworld.com
Technical Support: support@spatioworld.com
Grievance Officer: Vaibhav Patel — vaibhav@spatioworld.com
Phone: +91 89565 88558
Any legal notice to the Company under these Terms should be sent in writing to the above address or email.
30. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations resulting from causes beyond its reasonable control, including natural disasters, pandemics, war, cyberattacks, power failures, internet outages, or governmental action.
31. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published by the Company, constitute the entire agreement between you and the Company regarding the Services, and supersede any prior agreements.
32. Severability
If any provision of these Terms is held invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.
33. Waiver
No failure or delay by the Company in exercising any right under these Terms shall operate as a waiver of that right.
34. Assignment
You may not assign or transfer your rights or obligations under these Terms without the Company’s prior written consent. The Company may assign these Terms, in whole or in part, in connection with a merger, acquisition, corporate reorganization, or sale of assets.
35. Changes to these Terms
We may update these Terms from time to time. The “Last Updated” date at the top of this document reflects the most recent revision. Material changes will be communicated through the Application, the website at https://spatiosafe.com, the web application, or by email, where appropriate. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.
36. Electronic Communications
By using the Services, you consent to receive communications from us electronically, including account notifications, billing notices, legal notices, security alerts, and policy updates. You agree that all agreements, notices, and disclosures provided electronically satisfy any legal requirement that such communications be in writing, consistent with Section 10A of the Information Technology Act, 2000.
37. Acceptance of Terms
By accessing, browsing, registering for, installing, or using the SpatioSafe website, web application, mobile applications, APIs, or related Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.