Please read this Delivery and Shipping Policy carefully before purchasing or using the Services provided by SpatioWorld Technologies Private Limited. This Policy explains how the digital products and services offered through SpatioSafe are delivered to customers.

1. About Us

SpatioSafe is a cloud-based personal safety and GPS tracking platform owned and operated by SpatioWorld Technologies Private Limited. The Services are available through:

• the SpatioSafe website, at https://spatiosafe.com;
• the SpatioSafe Android Application;
• the SpatioSafe iOS Application;
• the SpatioSafe Web Application, at https://app.spatiosafe.com; and
• the SpatioWorld One platform, for account, billing, and subscription management, at https://one.spatioworld.com.

2. Nature of Products and Services

SpatioSafe provides digital software, cloud-based services, and subscription plans that are delivered electronically. We do not manufacture, sell, or ship any physical product through the Application, the web application, or the SpatioWorld One platform. All products and services are delivered digitally.

3. Purchase Channels

You may purchase or subscribe to SpatioSafe through either of the following channels:

• the SpatioSafe Android or iOS application, via Google Play Billing or Apple In-App Purchase respectively; or
• the SpatioWorld One platform at https://one.spatioworld.com, via card, UPI, net banking, or other payment methods supported by our payment processor, Razorpay Software Private Limited.

Regardless of which channel you use, your account, subscription entitlement, and invoices are managed centrally through the SpatioWorld One platform.

4. Delivery Method

Upon successful registration, purchase, or subscription, your Services will be delivered through one or more of the following methods:

• activation of your SpatioSafe account, synced automatically to the SpatioWorld One platform;
• access to the SpatioSafe web application, Android application, or iOS application;
• email containing account credentials, activation instructions, invoices, or other relevant information;
• access to your account and billing dashboard on https://one.spatioworld.com; and
• API credentials, where applicable.

No physical shipment is required or provided.

5. Delivery Timeline

Unless otherwise agreed in writing:

• account activation and subscription entitlement are generally completed immediately, or within a few minutes, after successful payment and verification — whether the purchase is made through the Android/iOS application or through the SpatioWorld One platform;
• app-store purchases (Google Play / Apple) may occasionally be subject to additional processing time imposed by Google’s or Apple’s own payment and receipt-validation systems, which is outside the Company’s control; and
• enterprise deployments, custom integrations, GPS device onboarding, API access, or other customized services may require additional implementation time, as specified in the applicable quotation, purchase order, or service agreement.

Estimated delivery timelines are provided in good faith and may vary depending on technical requirements, customer cooperation, payment-verification processes, or unforeseen circumstances.

6. Subscription Invoicing

All subscription invoices, receipts, and billing records — including for subscriptions purchased through the Android or iOS application — are consolidated and made available to you through the SpatioWorld One platform at https://one.spatioworld.com. For purchases made via Google Play or Apple In-App Purchase, you may also receive a separate receipt directly from Google or Apple in accordance with their own billing and invoicing practices.

7. Subscription Services

Many Services are provided on a subscription basis. Upon successful payment:

• your subscription will be activated for the purchased plan;
• you will receive access to the subscribed features for the applicable subscription period; and
• renewal terms are governed by your subscription plan, the applicable app store’s subscription terms (for in-app purchases), or your service agreement.

8. Customer Responsibilities

To ensure timely delivery of Services, you are responsible for:

• providing accurate registration and contact information;
• maintaining a valid email address;
• completing any required verification procedures, including on the SpatioWorld One platform;
• ensuring compatible internet connectivity and a supported device; and
• providing correct GPS device information, where applicable.

Delays resulting from inaccurate information or other customer-related issues are not the responsibility of SpatioWorld Technologies Private Limited.

9. Service Availability

While we strive to provide uninterrupted digital delivery, temporary delays may occur due to:

• scheduled or emergency maintenance;
• internet or telecommunications failures;
• payment verification delays (including at Razorpay, Google Play, or Apple);
• third-party service interruptions, including at our hosting provider, Contabo GmbH;
• force majeure events; or
• security reviews or fraud-prevention measures.

We will make reasonable efforts to restore access as quickly as possible.

10. Geographic Availability

Our Services are available to customers in India and internationally, subject to applicable laws, export regulations, and technical availability. Certain features may not be available in every country, region, or app store.

11. Customer Support

If you experience any issues accessing or receiving your purchased Services, our support team is available to assist you.

General Enquiries: contact@spatioworld.com

Technical Support: support@spatioworld.com

12. Contact Information

SpatioWorld Technologies Private Limited

Vantage Capital 805, SR NO 263/264/A/2,

Hinjawadi, Infotech Park (Hinjawadi),

Pune, Maharashtra, India, 411057

Product Website: https://spatiosafe.com

Web Application: https://app.spatiosafe.com

Billing Platform: https://one.spatioworld.com

Company Website: https://spatioworld.com

General Enquiries: contact@spatioworld.com

Technical Support: support@spatioworld.com

Phone: +91 89565 88558

13. Changes to this Policy

SpatioWorld Technologies Private Limited reserves the right to update or modify this Delivery and Shipping Policy at any time. Changes will become effective upon publication within the Application or at https://spatiosafe.com. Continued use of the Services after such changes constitutes acceptance of the revised Policy.