This Refund and Cancellation Policy explains how refunds, cancellations, and subscription terminations are handled for products and services provided by SpatioWorld Technologies Private Limited through the SpatioSafe website (https://spatiosafe.com), the SpatioSafe Android and iOS applications, the SpatioSafe web application, and the SpatioWorld One platform at https://one.spatioworld.com.

By purchasing or subscribing to our Services, you agree to this Refund and Cancellation Policy.

1. Definitions

• “Application” means the SpatioSafe mobile application available for Android and iOS.
• “SpatioWorld One” or “Billing Platform” means the account, billing, and subscription-management platform at https://one.spatioworld.com, through which all subscription invoices are consolidated, regardless of purchase channel.
• “Company”, “We”, “Us”, “Our” means SpatioWorld Technologies Private Limited.
• “Customer” means any individual, business, organization, or entity purchasing or subscribing to the Services.
• “Order” means a purchase of a subscription, software license, or digital service, made either through the Application (via Google Play Billing or Apple In-App Purchase) or through the SpatioWorld One platform (via Razorpay Software Private Limited).
• “Service” means the SpatioSafe website, web application, Android application, iOS application, APIs, GPS tracking platform, and the SpatioWorld One platform.
• “You” means the individual or legal entity accessing or using the Services.

2. Nature of Services

SpatioSafe provides cloud-based GPS tracking, personal safety, fleet, and asset-management services delivered electronically. No physical products are sold or shipped. All purchases relate to digital services, subscriptions, software access, or related online services.

3. Purchase Channels and Applicable Refund Process

SpatioSafe subscriptions may be purchased through more than one channel. The refund process that applies to your purchase depends on how you paid:

(a) Purchases via Google Play Billing (Android) or Apple In-App Purchase (iOS): Payment for these purchases is collected and processed directly by Google or Apple, and the Company does not have access to your payment details or the ability to directly process a refund for these transactions. Refund requests for such purchases must be submitted directly to Google Play (via the Google Play Store’s own refund request process, or https://support.google.com/googleplay/answer/2479637) or to Apple (via https://reportaproblem.apple.com), as applicable. Any refund granted for these purchases is governed entirely by Google’s or Apple’s own refund policies. The Company will reasonably cooperate — for example, by confirming subscription or entitlement status — where requested by Google or Apple as part of their review.

(b) Purchases via the SpatioWorld One platform (https://one.spatioworld.com): including payments made by card, UPI, or net banking through Razorpay Software Private Limited, refund requests should be submitted directly to the Company using the contact details in Section 11, and are handled in accordance with Sections 4 to 9 of this Policy.

4. Order Cancellation

You may cancel your subscription at any time:

• for app-store purchases, through your Google Play or Apple ID account subscription settings; or
• for SpatioWorld One purchases, through your account at https://one.spatioworld.com, or by contacting our support team.

Cancellation stops future renewals but does not automatically entitle you to a refund for fees already paid, unless stated otherwise in this Policy or required by applicable law. Enterprise agreements may include separate cancellation terms as specified in the applicable contract.

5. Refund Policy (SpatioWorld One Purchases)

Unless otherwise required by applicable law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, subscription fees and service charges paid through the SpatioWorld One platform are generally non-refundable once the Services have been activated or made available. Refunds may be considered in limited circumstances, including:

• duplicate payments;
• incorrect billing due to a technical error;
• failure to activate the purchased subscription due to an issue attributable to the Company; or
• other exceptional circumstances determined by the Company at its sole discretion.

Approved refunds will be processed to the original payment method wherever possible, in accordance with Razorpay’s settlement timelines.

6. Trial Services

If a free trial or promotional offer is provided, whether through the Application or the SpatioWorld One platform, it will be subject to the specific terms communicated to you at the time of registration. Once a paid subscription begins, the standard billing and refund terms in this Policy, including the channel-specific process in Section 3, apply.

7. Subscription Renewals and Invoicing

Where automatic renewal is enabled, your subscription will renew according to your selected billing cycle — through Google Play, Apple, or Razorpay, as applicable — unless cancelled before the renewal date. You are responsible for cancelling before renewal if you do not wish to continue using the Services. All invoices, regardless of purchase channel, are consolidated and available through your account on the SpatioWorld One platform at https://one.spatioworld.com.

8. Non-Refundable Charges

The following are generally non-refundable, unless required by law:

• subscription fees for active Services;
• setup or onboarding fees;
• professional services, custom software development, or API integration services;
• consulting or implementation services; and
• charges incurred due to customer misuse or violation of the Terms of Service.

9. Refund Processing

Where a refund is approved for a SpatioWorld One purchase:

• refunds are generally processed within 7–14 business days;
• processing time may vary depending on Razorpay, your bank, or card issuer; and
• refunds will normally be credited to the original payment method.

For app-store purchases, refund processing timelines are determined solely by Google or Apple, in accordance with their own policies.

10. Suspension or Termination

Refunds will not be provided where an account has been suspended or terminated due to:

• violation of our Terms of Service;
• fraudulent activity;
• abuse of the Services;
• non-payment; or
• unlawful use of GPS tracking or related features.

11. Contact Us

If you have any questions regarding this Refund and Cancellation Policy, please contact us:

SpatioWorld Technologies Private Limited

Vantage Capital 805, SR NO 263/264/A/2,

Hinjawadi, Infotech Park (Hinjawadi),

Pune, Maharashtra, India, 411057

Product Website: https://spatiosafe.com

Web Application: https://app.spatiosafe.com

Billing Platform: https://one.spatioworld.com

Company Website: https://spatioworld.com

General Enquiries: contact@spatioworld.com

Technical Support: support@spatioworld.com

Phone: +91 89565 88558

12. Changes to this Policy

SpatioWorld Technologies Private Limited reserves the right to modify or update this Refund and Cancellation Policy at any time. Changes will become effective upon publication within the Application or at https://spatiosafe.com. Continued use of the Services after the effective date constitutes acceptance of the revised Policy.