Terms of Use

1. Acceptance of These Terms

These Terms of Use ("Terms") form a legal agreement between you and Spatioworld Technologies Private Limited ("Spatioworld", "we", "our", or "us") governing your use of the SpatioSafe mobile applications for iOS and Android, the websites https://spatiosafe.com and https://app.spatiosafe.com, and related GPS tracking devices, features, and services (collectively, the "Services").

By downloading, installing, creating an account, purchasing a subscription, or using the Services, you agree to these Terms and to our Privacy Policy at https://spatiosafe.com/privacy-policy/. If you do not agree, do not use the Services.

2. About Us

Spatioworld Technologies Private Limited

VANTAGE CAPITAL 805, SR NO 263/264/A/2

HINJAVADI, Infotech Park (Hinjawadi)

Pune, Haveli, Maharashtra, India, 411057

Email (legal enquiries): contact@spatioworld.com

Email (support): support@spatioworld.com

Phone: +91 89565 88558

3. Eligibility and Accounts

·       You must be at least 18 years old, or the age of majority where you live, to create an account or purchase a subscription.

·       You must provide accurate information and keep your login credentials confidential. You are responsible for all activity under your account.

·       Notify us immediately at support@spatioworld.com if you suspect unauthorised use of your account.

4. The Services

SpatioSafe provides location-sharing and safety features, which may include live location tracking, location history, geofence alerts, speed alerts, SOS and guardian alerts, safety timers, trusted contacts, and management of compatible GPS tracking devices, including SpatioWorld hardware. Features available to you depend on your plan, device, operating system, permissions, and network.

We may add, change, or remove features from time to time. We will make reasonable efforts to notify you of material changes that affect paid features.

5. Consent and Lawful Use of Tracking

Location tracking involves personal data about real people. You agree that:

·       You will track a person only with that person's informed consent, or where you are their parent or legal guardian, or are otherwise legally authorised to do so.

·       You will track a vehicle, asset, or device only if you own it or are authorised to track it.

·       You will not use the Services to stalk, harass, monitor covertly, or harm any person, or in breach of any applicable law, including privacy, data protection, and surveillance laws.

·       You are solely responsible for obtaining and maintaining all consents required for people, vehicles, and devices you add to your account.

We may suspend or terminate accounts that we reasonably believe are being used unlawfully or to harm others, and we may cooperate with lawful requests from authorities.

6. Not an Emergency Service

SpatioSafe is not a substitute for emergency services. SOS alerts, guardian notifications, safety timers, and other alerts depend on device battery, permissions, operating-system restrictions, GPS signal, mobile network, internet connectivity, and third-party services, and may be delayed, inaccurate, or fail to deliver.

In an emergency, always contact local emergency services directly (for example, 112 in India).

7. Location Accuracy and Availability

Location data is provided by GPS, Wi-Fi, mobile networks, and device sensors and may be inaccurate, delayed, or unavailable. Map data may be provided by third parties, including OpenStreetMap contributors. The Services may be interrupted for maintenance, updates, or reasons beyond our control. We do not guarantee that the Services will be uninterrupted, timely, or error-free.

8. GPS Devices and Vehicle Features

·       GPS tracking devices, including SpatioWorld hardware, must be installed and used in accordance with their instructions and applicable law. Professional installation is recommended for vehicle devices.

·       Remote vehicle features, such as engine immobilisation or engine control where available, must be used only on vehicles you own or are authorised to control, and only when the vehicle is stationary and it is safe to do so. You are solely responsible for any consequences of using such features.

·       Device warranties, if any, are provided separately with the device.

9. Subscriptions and Payments

SpatioSafe offers a free plan and optional paid auto-renewable subscriptions (such as Personal, Standard, and Family, billed monthly or yearly) that increase the number of phones and GPS trackers you can use and unlock additional features. Current prices are shown in the app before purchase and include applicable taxes such as GST.

Purchases through the Apple App Store

·       Payment is charged to your Apple ID account at confirmation of purchase.

·       Subscriptions renew automatically at the same price and duration unless cancelled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours before the end of the current period.

·       You can manage or cancel your subscription in your App Store account settings (Settings › your name › Subscriptions). Cancellation takes effect at the end of the current billing period.

·       Refunds for App Store purchases are handled by Apple under Apple's policies at https://reportaproblem.apple.com. We cannot issue refunds for App Store purchases.

Purchases through Google Play

·       Payment is charged to your Google account. Subscriptions renew automatically until cancelled in Google Play › Payments & subscriptions › Subscriptions.

·       Refunds for Google Play purchases are subject to Google Play's policies.

Purchases through our website

·       Web purchases are processed by our payment provider (Razorpay). Renewal, cancellation, and refund terms shown at checkout apply.

General

·       A subscription bought on one platform must be managed on that platform. Buying the same plan on another platform may result in being charged twice.

·       If a subscription ends or a payment fails, your account returns to the free plan and its limits. Devices or users above the free plan limits may stop updating until you upgrade or remove them.

·       We may change subscription prices. Price changes for existing subscribers will be notified in advance as required by the applicable app store or law, and you may cancel before the change takes effect.

·       Restore purchases is available in the app to recover an active subscription on a new device.

10. Acceptable Use

You agree not to:

·       Use the Services for any unlawful, harmful, fraudulent, or abusive purpose.

·       Access or attempt to access another person's account or data without authorisation.

·       Reverse engineer, decompile, modify, or create derivative works of the apps, except as permitted by law.

·       Interfere with, overload, or disrupt the Services, servers, or networks, or bypass security or usage limits.

·       Resell, sublicense, or commercially exploit the Services without our written permission.

11. Licence

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the SpatioSafe apps for your personal or internal business use on devices you own or control. All rights not expressly granted are reserved by Spatioworld.

12. Intellectual Property

The Services, including software, design, logos, trademarks, and content (excluding your data and third-party content), are owned by Spatioworld or its licensors and are protected by law. You retain ownership of data you submit, and you grant us the rights needed to operate and provide the Services as described in our Privacy Policy.

13. Privacy

Our collection and use of personal data is described in our Privacy Policy at https://spatiosafe.com/privacy-policy/.

14. Third-Party Services

The Services may rely on or link to third-party services, such as app stores, payment providers, map providers, and mobile networks. Their own terms and policies apply, and we are not responsible for them.

15. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

16. Limitation of Liability

To the maximum extent permitted by law, Spatioworld will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill, or for any harm arising from inaccurate, delayed, or undelivered location data or alerts.

Our total liability for any claim relating to the Services will not exceed the amount you paid us for the Services in the three (3) months before the event giving rise to the claim, or INR 1,000, whichever is greater. Nothing in these Terms limits liability that cannot be limited under applicable law.

17. Indemnity

You agree to indemnify and hold harmless Spatioworld and its officers, employees, and partners from claims, losses, and expenses arising from your misuse of the Services, your breach of these Terms, or your tracking of any person, vehicle, or device without the required consent or authorisation.

18. Suspension and Termination

You may stop using the Services and delete your account at any time from the app or at https://spatiosafe.com/delete-account. Deleting your account does not cancel an app store subscription; cancel it separately in your App Store or Google Play settings.

We may suspend or terminate your access if you breach these Terms, if required by law, or to protect users or the Services. Sections that by their nature should survive termination will survive.

19. Apple App Store Terms

If you downloaded the app from the Apple App Store, the following also apply:

·       These Terms are between you and Spatioworld only, not Apple Inc. ("Apple"). Spatioworld, not Apple, is solely responsible for the app and its content.

·       Your licence to use the app is limited to use on Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.

·       Apple has no obligation to provide maintenance or support services for the app.

·       If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) for the app. To the maximum extent permitted by law, Apple has no other warranty obligation for the app.

·       Spatioworld, not Apple, is responsible for addressing any claims relating to the app or your use of it, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and claims under consumer protection, privacy, or similar laws.

·       If a third party claims that the app or your use of it infringes their intellectual property rights, Spatioworld, not Apple, is responsible for the investigation, defence, settlement, and discharge of that claim.

·       You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.

·       You must comply with applicable third-party terms (such as your mobile data agreement) when using the app.

·       Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple has the right to enforce these Terms against you as a third-party beneficiary.

20. Governing Law and Disputes

These Terms are governed by the laws of India. Subject to applicable consumer protection law, the courts at Pune, Maharashtra, India will have exclusive jurisdiction over any dispute arising from these Terms or the Services. Before starting formal proceedings, please contact us so we can try to resolve the issue informally.

21. Changes to These Terms

We may update these Terms from time to time. The latest version will be published at https://spatiosafe.com/terms-of-use/ with an updated Effective Date. Where changes are material, we will provide notice in the app or by email where appropriate. Continued use of the Services after changes take effect means you accept the updated Terms.

22. Contact Us and Grievance Officer

For questions about these Terms, contact:

Spatioworld Technologies Private Limited

VANTAGE CAPITAL 805, SR NO 263/264/A/2

HINJAVADI, Infotech Park (Hinjawadi)

Pune, Haveli, Maharashtra, India, 411057

Email: contact@spatioworld.com

Support: support@spatioworld.com

Phone: +91 89565 88558

Grievance Officer: Vaibhav Patel

Email: contact@spatioworld.com